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Painless Policy and Procedure Writing
Introduction
Welcome to the course (1:16)
Why policies and procedures matter and course overview (4:25)
DOWNLOAD course workbook
Policy vs. procedure: What's the difference?
Rules versus recipes (4:39)
Quickie QUIZ
9 Ways to Improve the Quality of Your Writing
Active voice and bulleted or numbered lists (7:48)
!!!s, formatting, and plain language (6:03)
Short sentences, ALL CAPS, grammar, spellcheck, and sitting (5:51)
Activity: Mark it up (1:30)
6 Essential Steps You Must Take Before You Write
Interlude of reason (1:03)
Audience, clarity, document elements, and filename taxonomy (7:19)
Critical inputs, workflow mapping, and review process timeline (8:21)
Navigating the Writing, Review, & Sign-Off Process
Research, policy drafts, and the review process (10:37)
Implementing & Maintaining Policies & Procedures
Implementation steps and hidden uses
Wrap Up
Review the course checklists and have a random act of fun (2:26)
Test your knowledge: Final course quiz
Audience, clarity, document elements, and filename taxonomy
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